Effective Communications Skills in the Workplace


Excellent interpersonal, written and oral communication skills are integral to becoming a more effective supervisor. Communication is a two-way process, and this in-depth, two-day course will help you develop the listening and questioning skills you need to facilitate effective communication among your staff. Other key topics include techniques for writing effective memos, letters and reports, as well as basic skills for making presentations.

Key Learning Objectives:

  • Sharpen interpersonal, oral and written communication skills
  • Develop skills to facilitate effective communication among your staff
  • Acquire tools for writing more effective memos, letters, reports and presentations

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

Course Section Add to Shopping Cart
Course: CSM 101-00
Term: 2192
Section Number: 1
Schedule Number: 2192CSM101
Instructor(s): Gordon Zimmerman
Location: Redfield Campus, Redfield Campus RM 221
Dates: Feb. 12-13, 2019 (Tue.-Wed., 9 a.m.-4 p.m.)
Units: Non-Credit
Contact Hours: 12.0 Contact Hours

Registration fee includes lunch and parking.

This course has been submitted to the Human Resources Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) for review. For more information about certification and recertification, please visit the HRCI homepage at www.hcri.org or the SHRM homepage at www.shrm.org.

Required Fees: Price
Registration - Registration$340.00