Effective Communications Skills in the Workplace


Excellent interpersonal, written and oral communication skills are integral to becoming a more effective supervisor. Communication is a two-way process, and this in-depth, two-day course will help you develop the listening and questioning skills you need to facilitate effective communication among your staff. Other key topics include techniques for writing effective memos, letters and reports, as well as basic skills for making presentations.

Key Learning Objectives:

  • Sharpen interpersonal, oral and written communication skills
  • Develop skills to facilitate effective communication among your staff
  • Acquire tools for writing more effective memos, letters, reports and presentations

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

Course Section
Course: CSM 101-00
Term: 2182
Section Number: 1
Schedule Number: 2182CSM101
Instructor(s): Gordon Zimmerman
Location: Redfield Campus, Redfield Campus RM 221
Dates: Feb. 14 & 15, 2018 (Wed. & Thu., 9 a.m. - 4 p.m.)
Units: Non-Credit
Contact Hours: 12.0 Contact Hours
Notes: Registration fee includes free parking and lunch. This course has been approved for 12 HR (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. This course has also been approved for 12 PDC’s toward recertification credit hours for the SHRM-CP and SHRM-SCP. For more information about certification and recertification, please visit www.hrci.org or www.shrm.org.
Required Fees: Price