Talking Till You're Blue? How to Handle Difficult Conversations


Do you feel trapped in a difficult ongoing conversation with a coworker? Your boss? Does it seem impossible to move from conflict to constructive dialogue? Handling a difficult conversation is a lot like walking a tightrope, and can strike fear in the hearts of the uninitiated. Professionals face difficult conversations every day, and handling them well is critical to success in the workplace. This course shows participants how to approach difficult conversations with confidence, proper preparation, execution and follow-up to achieve successful communication in the workplace.

Key Learning Objectives:

  • Acquire skills to move from conflict to constructive dialogue
  • Identify strategies for approaching difficult conversations with confidence
  • Explore techniques for guiding dialogues to avoid conflict and achieve desired results

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

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Course: CX 228-00
Term: 2182
Section Number: 1
Schedule Number: 2182CX228
Instructor(s): Veronica Frenkel
Location: Redfield Campus, Redfield Campus RM 221
Dates: Apr. 25, 2018 (Wed., 9 a.m. - 4 p.m.)
Units: Non-Credit
Contact Hours: 6.0 Contact Hours
Notes: Registration includes parking and lunch. This course has been approved for 6 HR (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. This course has also been approved for 6 PDC’s toward recertification credit hours for the SHRM-CP and SHRM-SCP. For more information about certification and recertification, please visit or
Required Fees: Price