Talking Till You're Blue? How to Handle Difficult Conversations


Learn to transform a difficult ongoing workplace conversation from conflict to constructive dialogue. Develop strategies for approaching difficult conversations with confidence, preparation and effective follow-up for successful communication and conflict resolution.

Key Learning Objectives:

  • Acquire skills to move from conflict to constructive dialogue
  • Identify strategies for approaching difficult conversations with confidence
  • Explore techniques for guiding dialogues to avoid conflict and achieve desired results

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

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Course: CX 228-00
Term: 2192
Section Number: 1
Schedule Number: 2192CX228
Instructor(s): Veronica Frenkel
Location: Redfield Campus, Redfield Campus RM 221
Dates: May 14, 2019 (Tue., 9 a.m. - 4 p.m.)
Units: Non-Credit
Contact Hours: 6.0 Contact Hours

Registration fee includes lunch, book, and parking.

This course has been submitted to the Human Resources Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) for review. For more information about certification and recertification, please visit the HRCI homepage at or the SHRM homepage at

Required Fees: Price