Talking Till You're Blue? How to Handle Difficult Conversations

Description:

Learn to transform a difficult ongoing workplace conversation from conflict to constructive dialogue. Develop strategies for approaching difficult conversations with confidence, preparation and effective follow-up for successful communication and conflict resolution.

Key Learning Objectives:

Acquire skills to move from conflict to constructive dialogue
Identify strategies for approaching difficult conversations with confidence
Explore techniques for guiding dialogues to avoid conflict and achieve desired results

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

Course Section	ADD TO SHOPPING CART
Course:	CX 228-00
Term:	2208
Section Number:	2
Schedule Number:	2208CX228
Instructor(s):	Veronica Frenkel, MA, SPHR, CEC
Location:	Moana Classroom
Dates:	Oct. 23, 2020 (Fri., 9 a.m.-4 p.m.)
Seats Remaining:	21
Units:	Non-Credit
Notes:	This class is located in the Moana Building at 604 W. Moana Lane. Registration fee includes free and easily accessible parking. This course has been submitted to the Human Resources Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) for review. For more information about certification and recertification, please visit the HRCI homepage or the SHRM homepage. NEW REFUND/CANCELLATION POLICY: A 15% nonrefundable administrative fee will be assessed per course cancellation for participant-initiated refunds. If you need to cancel your enrollment, you must notify Extended Studies enrollment services at (775) 784-4046 or (800) 233-8928 72 hours prior to the date of the start of the course (excluding weekends and holidays) to receive a full refund minus the 15% administrative fee.

Required Fees:	Price:
Registration	$235.00

Course Section	ADD TO SHOPPING CART
Course:	CX 228-00
Term:	2212
Section Number:	1
Schedule Number:	2212CX228
Instructor(s):	Veronica Frenkel, MA, SPHR, CEC
Location:	Redfield Campus, Redfield Campus RM 227
Dates:	March 23, 2021 (Tues., 9 a.m.-4 p.m.)
Seats Remaining:	27
Units:	Non-Credit
Notes:	Registration fee includes free and easily accessible parking. This course has been submitted to the Human Resources Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) for review. For more information about certification and recertification, please visit the HRCI homepage or the SHRM homepage. NEW REFUND/CANCELLATION POLICY: A 15% nonrefundable administrative fee will be assessed per course cancellation for participant-initiated refunds. If you need to cancel your enrollment, you must notify Extended Studies enrollment services at (775) 784-4046 or (800) 233-8928 72 hours prior to the date of the start of the course (excluding weekends and holidays) to receive a full refund minus the 15% administrative fee.

Required Fees:	Price:
Registration	$235.00