Talking Till You're Blue? How to Handle Difficult Conversations

Description:

Learn to transform a difficult ongoing workplace conversation from conflict to constructive dialogue. Develop strategies for approaching difficult conversations with confidence, preparation and effective follow-up for successful communication and conflict resolution.

Key Learning Objectives:

Acquire skills to move from conflict to constructive dialogue
Identify strategies for approaching difficult conversations with confidence
Explore techniques for guiding dialogues to avoid conflict and achieve desired results

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

Course Section	ADD TO SHOPPING CART
Course:	CX 228-00
Term:	2222
Section Number:	1
Schedule Number:	2222CX228
Instructor(s):	Veronica Frenkel, MA, SPHR, CEC
Location:	Online
Dates:	Feb. 3, 2022 (Thu., 9 a.m. - 4 p.m.)
Seats Remaining:	20
Units:	Non-Credit
Notes:	Thank you for registering for this course. This course is offered as ZOOM only. If you choose to attend via ZOOM, a camera and mic are required to attend this course to ensure your attendance and participation. If you registered to participate via Zoom, the book "Crucial Conversations" needs to be picked up at the Redfield Campus prior to class. This course has been submitted for recertification credit hours for the Human Resources Certification Institute (HRCI) and 6 PDCs for the Society for Human Resource Management (SHRM). For more information about certification and recertification, please visit the HRCI homepage or the SHRM homepage. This course also qualifies for 3 CPO units in Employee Relations OR Public Information & Media.

Enrollment Options:	Price:
Registration - ZOOM only		$235.00