Talking Till You're Blue? How to Handle Difficult Conversations


Do you feel trapped in a difficult ongoing conversation with a coworker? Your boss? Does it seem impossible to move from conflict to constructive dialogue? Handling a difficult conversation is a lot like walking a tightrope, and can strike fear in the hearts of the uninitiated. Professionals face difficult conversations every day, and handling them well is critical to success in the workplace. This course shows participants how to approach difficult conversations with confidence, proper preparation, execution and follow-up to achieve successful communication in the workplace.

Key Learning Objectives:

  • Acquire skills to move from conflict to constructive dialogue
  • Identify strategies for approaching difficult conversations with confidence
  • Explore techniques for guiding dialogues to avoid conflict and achieve desired results

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

Course Section
Course: CX 228-00
Term: 2172
Section Number: 1
Schedule Number: 2172CX228
Instructor(s): Dusty Harmon
Location: Redfield Campus, Redfield Campus RM 221
Dates: Apr. 27, 2017 (Thu., 9 a.m. - 4 p.m.)
Units: Non-Credit
Contact Hours: 6.0 Contact Hours
Notes: Registration fee includes book, lunch and parking. This program has been approved for 6 HR(General) through HRCI and 6 PDC's through SHRM. For more information about certification and recertification, please visit the HRCI homepage at or the SHRM homepage at
Required Fees: Price
Registration - Registration$235.00