Talking Till You're Blue? How to Handle Difficult Conversations

Description:

Learn to transform a difficult ongoing workplace conversation from conflict to constructive dialogue. Develop strategies for approaching difficult conversations with confidence, preparation and effective follow-up for successful communication and conflict resolution.

Key Learning Objectives:

Acquire skills to move from conflict to constructive dialogue
Identify strategies for approaching difficult conversations with confidence
Explore techniques for guiding dialogues to avoid conflict and achieve desired results

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

Course Section	ADD TO SHOPPING CART
Course:	CX 228-00
Term:	2228
Section Number:	1
Schedule Number:	2228CX228
Instructor(s):	Veronica Frenkel, MA, SPHR, CEC
Location:	Redfield Campus, Redfield Campus RM 218
Dates:	Oct. 13, 2022 (Thurs., 9 a.m.-4 p.m.)
Seats Remaining:	23
Units:	Non-Credit
Notes:	This class is offered in-person only at the Redfield campus, 18600 Wedge Parkway, Building A in Reno. You can expect an email four business days before the course begins. This course has been approved for 6 HR General recertification credit hours for the Human Resources Certification Institute (HRCI) and 6 PDCs for the Society for Human Resource Management (SHRM). For more information about certification and recertification, please visit the HRCI homepage or the SHRM homepage.

Required Fees:	Price:
Registration - In-person	$250.00