Description:
Learn to transform a difficult ongoing workplace conversation from conflict to constructive dialogue. Develop strategies for approaching difficult conversations with confidence, preparation and effective follow-up for successful communication and conflict resolution.
Key Learning Objectives:
- Acquire skills to move from conflict to constructive dialogue
- Identify strategies for approaching difficult conversations with confidence
- Explore techniques for guiding dialogues to avoid conflict and achieve desired results
This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.