Bringing Out the Best of a Multigenerational Workforce


Our world of work is changing rapidly. One big change is the emergence of five different generational age groups in the workplace, a situation that can pose many challenges. Despite everyone’s best intentions, generational problems occur frequently, and may include communication disconnects, disagreements on performance expectations, and a failure to cooperate and collaborate as a team. Learn how to tackle these differences with Katherine (Kit) Prendergast, certified Executive Leadership and Career Transition Coach, in this fast-paced, interactive course designed to help you bring out the best in your multigenerational workforce. Come ready to learn and walk away with a wealth of ideas, strategies and concrete tools to apply immediately to your work setting.

Key Learning Objectives:

  • Examine the characteristics that make each of the five generations unique
  • Identify the strengths of each generation
  • Practice coaching conversations to bring out the best
  • Learn how to handle common misunderstandings and communication issues
  • Gain the tools needed to persuade everyone to collaborate as a team

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

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Course: CX 229-00
Term: 2192
Section Number: 1
Schedule Number: 2192CX229
Instructor(s): Katherine Prendergast
Location: Redfield Campus, Redfield Campus RM 221
Dates: Mar. 19 & 20, 2019 (Tue. & Wed., 9 a.m. - 12 p.m.)
Units: Non-Credit
Contact Hours: 6.0 Contact Hours

Registration fee includes lunch and parking.

This course has been submitted to the Human Resources Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) for review. For more information about certification and recertification, please visit the HRCI homepage at or the SHRM homepage at

Required Fees: Price