Bringing Out the Best of a Multigenerational Workforce


Our world of work is changing rapidly. One big change is the emergence of five different generational age groups in the workplace, a situation that can pose many challenges. Despite everyone’s best intentions, generational problems occur frequently, and may include communication disconnects, disagreements on performance expectations, and a failure to cooperate and collaborate as a team. Learn how to tackle these differences with Katherine (Kit) Prendergast, certified Executive Leadership and Career Transition Coach, in this fast-paced, interactive course designed to help you bring out the best in your multigenerational workforce. Come ready to relax, learn and walk away with a wealth of ideas, strategies and concrete tools to apply immediately to your work setting.

Key Learning Objectives:

  • Examine the characteristics that make each of the five generations unique
  • Identify the strengths of each generation
  • Practice coaching conversations to bring out the best
  • Learn how to handle common misunderstandings and communication issues
  • Gain the tools needed to persuade everyone to collaborate as a team

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

Course Section Add to Shopping Cart
Course: CX 229-00
Term: 2178
Section Number: 1
Schedule Number: 2178CX229
Instructor(s): Katherine Prendergast
Location: Redfield Campus, Redfield Campus RM 221
Dates: Nov. 14, 2017 (Tue., 9 a.m. - 12 p.m.); Nov. 28, 2017 (Tue., 9 a.m. - 12 p.m.)
Units: Non-Credit
Contact Hours: 6.0 Contact Hours
Notes: Registration fee includes refreshments and free parking. This course has been approved for 6 HR (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. This course has also been approved for 6 PDC’s toward recertification credit hours for the SHRM-CP and SHRM-SCP. For more information about certification and recertification, please visit or
Required Fees: Price