Problem Solving: Creating Solutions


Develop a collaborative approach that allows staff to manage their own problems. In this course, you will learn key steps for identifying challenges, brainstorming possible solutions and arriving at shared decisions. Increase commitment and buy-in to the problem-solving process by giving everyone the same effective tools to resolve issues.

Key Learning Objectives:

  • Work in a group to resolve problems collaboratively
  • Teach your staff how to resolve their own problems
  • Learn a step-by-step process to eliminate problems
  • Bring everyone to the same page using the same problem-solving methods

This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.

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Course: CX 230-00
Term: 2192
Section Number: 1
Schedule Number: 2192CX230
Instructor(s): Veronica Frenkel
Location: Redfield Campus, Redfield Campus RM 221
Dates: Apr. 16, 2019 (Tue., 9 a.m. - 4 p.m.)
Units: Non-Credit
Contact Hours: 6.0 Contact Hours

Registration fee includes lunch and parking.

This course has been submitted to the Human Resources Certification Institute (HRCI) and the Society for Human Resource Management (SHRM) for review. For more information about certification and recertification, please visit the HRCI homepage at or the SHRM homepage at

Required Fees: Price