Problem Solving: Creating Solutions


Develop a collaborative approach that allows staff to manage their own problems. In this course, you will learn key steps for identifying challenges, brainstorming possible solutions and arriving at shared decisions. Increase commitment and buy-in to the problem-solving process by giving everyone the same effective tools to resolve issues.

Key Learning Objectives:

  • Work in a group to resolve problems collaboratively
  • Teach your staff how to resolve their own problems
  • Learn a step-by-step process to eliminate problems
  • Bring everyone to the same page using the same problem-solving methods

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Course: CX 230-00
Term: 2182
Section Number: 1
Schedule Number: 2182CX230
Instructor(s): Veronica Frenkel
Location: Redfield Campus, Redfield Campus RM 230
Dates: May 2, 2018 (Wed., 9 a.m. - 4 p.m.)
Units: Non-Credit
Contact Hours: 6.0 Contact Hours
Notes: Registration fee includes lunch and parking. This program has been approved for the HR Certification Institute and SHRM. For more information about certification and recertification, please visit the HRCI homepage at or the SHRM homepage at
Required Fees: Price