Learn the techniques of positive communication with emphasis on “active voice” writing and speaking. During this course, you will learn how to shorten business documents by as much 50% while increasing your writing power through word selection and sentence structure.
You’ll work with all forms of business writing from snail mail to email, and even social media. Plus, you’ll master effective resume writing, learn how to deal with internet bots and effectively use site searches to get noticed. Learn techniques for solution-based thinking (crisis management), modeling for problem solving in the workplace and interpersonal communication skills. The emphasis will be on the “science of listening,” along with body language and facial expression.
Key Learning Outcomes:
- Ability to communicate in an active voice
- Understanding of what form or style to use and when
- Knowledge of writing etiquette
- Understanding the techniques of solution-based thinking
Participants in this course will learn the techniques of "power writing" designed to promote an immediate movement to action. In all types of writing, from business letters, to memos, to emails, there are certain writing methods that encourage perception by the reader, as well as steps to take before even beginning to write. What style should you choose? Is essay better than specific goals? Learn how the letter's appearance is almost as important as the message itself, and how to write in an active voice that urges the action you desire from the reader.
Key Learning Objectives:
- Develop "power writing" techniques to reach your audience
- Gain the tools to write more effectively in various formats
- Identify strategies to urge action from the reader
This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.