The Slot Academy training is based on the principles of Total Quality Management (TQM). After these principles have been introduced, courses typically focus on the technical processes of slot machine operations, beginning with an analysis of different profiles of casino clientele to identify what motivates people to visit casinos as well as the expectations of the different types of casino visitors.
Building on TQM principles and clientele analysis, course components may include the creation of a quick gaming operation feasibility study to examine expenses and estimate income, analysis of whether and how to open or grow a gaming operation, licensing concerns, and the development of company goals, mission statement, marketing strategies and other key issues.
Strengthen best practices and industry-specific knowledge in these key areas:
- Slot machine meters according to SAS protocol
- Introduction statements and player profiles
- Slot machine myth and math
- Pay table calculations
- Progressive and mystery jackpot management
- Floor layout management
- Total Quality Management (TQM)
- Training staff
- Performance analysis of slots result
Who should attend
Key personnel, including directors, managers and supervisors directly and indirectly involved in the productivity and profitability of the property’s slot operations will benefit from this in-depth course.
See the Gaming Management Series overview for a full schedule of upcoming courses.
Email firstname.lastname@example.org, call 1-800-233-8928 or visit our website for information about gaming management education from the University of Nevada, Reno offered on campus or anywhere in the world.
No sections of this course are currently being offered.