Managers and supervisors spend more time listening than performing any other communication task. Sometimes called “the forgotten communication skill,” listening is our primary method for learning what employees and customers think, for getting information to make decisions and for maintaining relationships on the job. The way we listen also affects how we are perceived as leaders, and it is important for supervisors, managers and leaders of all levels to develop skills for communicating effectively with employees who may not be good listeners. Managers and supervisors can improve listening in the workplace by clarifying and amplifying messages and by encouraging the development of listening skills among employees.
Key Learning Objectives:
This course may be taken independently or applied toward a 10-course Custom Management Certificate offered through Extended Studies.
- Identify important listening tasks for supervisors or managers
- Assess personal listening skills
- Develop methods to improve employee listening
- Demonstrate “active listening” skills for communicating with employees
- Model good listening habits in daily work activities