High performers often have what is called emotional intelligence, which sets them apart and ahead. In this interactive course you will learn what these emotional competencies are, why they are critical to your personal and professional success and how you can improve these skills quickly and effectively. Emotional competencies will be role-played in several situations and participants will have the opportunity to practice these skills in preparation for integrating them into their own work settings.
Key Learning Objectives:
- Gain an understanding of the key concepts of emotional intelligence
- Learn how these concepts are critical to personal and professional success
- Develop strategies for integrating new skills into the workplace
This course may be taken independently or applied toward a 10-course certificate in Human Resources Management or Supervisory Management offered through Extended Studies.