Whether you are selling products, providing services or leading associates, your success is determined by how well you can change people's beliefs, feelings and actions. Research finds the key to such change is empowerment. Based on those research findings, this course uses a range of examples and practice activities to step up your skills at ethical influence for profitable payoffs.
Key Learning Objectives:
- Prepare just the right information and embrace just the right attitude
- Shape your strategies and tactics to fit the persuasion objective, your personality, the people to be influenced and the interpersonal situation
- Dissolve resistances by persuading in progressive cycles