Mediation and conflict resolution have become integral to building efficient operations and mutually beneficial relationships in the business world and our society. Developed by Extended Studies in partnership with the Neighborhood Mediation Center, this 40-hour training provides conflict resolution skills that will help professionals from any industry work through difficult conversations, manage disagreements and navigate disputes creatively, enhancing organization efficiency.
To earn a certificate in Beginning Mediation and Conflict Resolution, students must complete the required 40 hours of training.
- Conflict and negotiation theory
- Models of intervention
- Mediation theory and practice
- Self-awareness and cultural considerations
- Mediation process
- Effective communication techniques
- Ethics and standards of practice
Beginning Mediation Refund/Cancellation Policy:
A 15% nonrefundable administrative fee will be assessed per course cancellation for participant-initiated refunds.
If you need to cancel your enrollment, you must notify Extended Studies enrollment services at (775) 784-4046 or (800) 233-8928 seven days prior to the start of the course (excluding weekends and holidays) to receive a full refund minus the 15% administrative fee. Please note: Informing your instructor is not sufficient notice for a refund.
No refunds will be given for cancellation or refund requests after seven days from the start of the course.