Mediation and conflict resolution have become integral to building efficient operations and mutually beneficial relationships in the business world and our society. Developed by Extended Studies in partnership with the Neighborhood Mediation Center, a nonprofit agency funded by Washoe County to provide mediation and dispute resolution services, this 40-hour training program prepares professionals from any industry to effectively resolve conflicts and mediate disputes, enhancing organizational efficiency.
Participants will develop skills and knowledge in conflict and negotiation theory, mediation practice, intervention, cultural considerations, mediation processes, communication strategies, ethics, standards of practice and more. To earn a certificate in Beginning Mediation and Conflict Resolution, students must complete the required 40 hours of training.
- Conflict and negotiation theory
- Models of intervention
- Mediation theory and practice
- Self-awareness and cultural considerations
- Mediation process and techniques
- Communication and facilitation strategies
- Ethics and standards of practice