Performance-Based Surveillance Operations


In today's high-stakes environment, running a successful and complex surveillance operation has become much more than simply observing the gaming floor for improprieties. This comprehensive course will examine maximizing the value-added contributions of the surveillance department while focusing on processes beyond the technical and operational functions of the department. Develop techniques to leverage the strategic role of the surveillance department in serving and protecting the entire gaming property.

Strengthen best practices and industry-specific knowledge in these key areas:

  • Protection of gaming and non-gaming areas
  • Strategies for selecting the right staff
  • Structured audits
  • Employee training strategies
  • Departmental operational planning
  • Risk and needs assessments
  • Data archiving and retrieval

Contact us:

Email, call 1-800-233-8928 or visit our website for information about gaming management education and a full schedule of our upcoming courses.

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Course: GM 324-00
Term: 2195
Section Number: 1
Schedule Number: 2195GM324
Instructor(s): Mike Menz, Alan Zajic, Sal Piacente, Jessie Beaudoin
Location: Redfield Campus, Redfield Campus RM 227
  • June 17-19, 2019 (Mon.-Wed., 8:30 a.m.-5 p.m.);
  • June 20, 2019 (Thurs., 8:30 a.m.-8 p.m.)
Units: Non-Credit
Contact Hours: 30.0 Contact Hours

Fee includes instruction, course material, daily continental breakfast, four lunches, refreshment breaks and an awards dinner. All other breakfasts, dinners and lodging accommodations are the responsibility of the student.

NOTE: We offer a discount of 10% for two or more participants from one organization.


Please call (800) 233-8928 or (775) 784-4046 to receive the discount.

Required Fees: Price